We are here to help

Player support

Questions about a level, purchase, lost progress, privacy choice, or something unexpected? Choose the right lane below.

Game help

For progress, crashes, account access, or gameplay questions. Include the game name, player ID, device, and what happened.

Email game support

Purchases

For missing items or purchase verification, include the store receipt ID. Refund decisions are usually handled by Apple or Google.

Get purchase help

Privacy request

To access, delete, correct, or export data, include your game, player ID, and country or region. Do not send passwords.

Contact privacy

Quick answers

Where can I find my player ID?

Open the game settings and look under Help, Support, or About. Send the complete identifier exactly as shown so the team can locate the correct game record.

How do I restore a purchase?

Use the Restore Purchases option in the game settings when available, and make sure you are signed into the same Apple or Google account used for the original purchase. If the item is still missing, send us the store receipt ID.

Can I move progress to a new device?

If the game offers account or cloud save, sign in with the same connected account on both devices. Availability varies by title. Support can check options when you provide both player IDs.

How do I delete my data?

Use an in-game deletion option when available, or email privacy@starup.game with the game title, player ID, and country or region. We may ask for reasonable verification before processing the request.