This is an original, product-ready policy template, not legal advice. Before publishing, Starup Game must replace the bracketed company details and align this policy with the exact SDKs, data flows, age ratings, countries, and retention schedules used in production.
1. Overview
In this policy, “Starup Game,” “we,” “our,” and “us” refer to [FULL LEGAL ENTITY NAME], located at [REGISTERED BUSINESS ADDRESS]. “Services” means our mobile games, websites, customer support channels, and related online services that link to this policy.
This policy applies when we act as the controller of personal information. Third-party stores, advertising networks, social platforms, and payment providers process information under their own policies.
2. Information we process
The information we process depends on how you use the Services and which choices you make.
| Category | Examples | Typical source |
|---|---|---|
| Game and device data | Player or installation ID, device model, operating system, language, approximate region, game version, session events, levels, scores, and crash logs. | Your device and in-game activity. |
| Account and profile data | Display name, avatar, sign-in identifier, progress, settings, and social features you choose to use. | You or a connected platform. |
| Purchase information | Product purchased, price tier, transaction status, and store receipt token. We do not receive your full payment-card details. | Apple, Google, or another authorized store. |
| Support and communications | Email address, message contents, attachments, player ID, and our response history. | You. |
| Advertising and analytics data | Advertising identifier where permitted, ad interactions, attribution data, consent status, and aggregated audience measurements. | Your device and approved service providers. |
We may create aggregated or de-identified statistics that are not reasonably linked to an individual. We may use those statistics for product planning, reporting, and research.
3. How and why we use information
We use information only where we have an appropriate legal basis, which may include performing a contract with you, pursuing our legitimate interests, complying with law, or relying on your consent.
- Provide, maintain, save, and synchronize game progress and settings.
- Operate gameplay, social features, events, rewards, and customer support.
- Diagnose crashes, prevent fraud, enforce fair-play rules, and protect the Services.
- Measure performance and understand which features players find useful.
- Process and verify purchases through authorized app stores.
- Show contextual advertising and, only where permitted and consented to, personalized advertising.
- Send service messages and, with permission, news or promotional communications.
- Comply with legal obligations and establish, exercise, or defend legal claims.
5. Advertising, analytics, and cookies
Our games may use advertising or measurement technologies. Depending on your location, age, device settings, and consent choices, these technologies may process identifiers and engagement events to measure campaigns or select ads. You can change permission settings in the game, reset or limit your mobile advertising identifier, or use platform privacy controls.
Our website uses essential local storage to remember cookie choices. Optional analytics should remain off until you consent. Read our Cookie Policy for the website-specific details.
6. Children and teens
Our general-audience games are not directed to children under 13, or a higher minimum age where local law requires. We do not knowingly collect personal information from a child below the applicable age without required parental authorization.
If a game is later designed for children or mixed audiences, we will use age-appropriate experiences, minimize collection, provide direct notice to parents when required, obtain verifiable parental consent before covered collection, and support parental access and deletion rights. A parent or guardian who believes a child provided information can contact us using the details below.
7. Your privacy rights
Depending on where you live, you may have rights to know or access information, correct inaccurate information, delete information, receive a portable copy, restrict or object to processing, withdraw consent, and appeal a denied request. You may also have a right to opt out of targeted advertising, certain sharing, or the use of information for profiling.
Submit a request through in-game support or email privacy@starup.game. Include your game, player ID, country or region, and the right you want to exercise. We may verify the request to protect your account and will respond within the period required by law. You may use an authorized agent where applicable.
You can complain to your local data-protection authority. Exercising a privacy right will not result in unlawful discrimination.
8. Retention and security
We keep information only as long as reasonably necessary for the purposes described here, including operating the Services, maintaining security, resolving disputes, and satisfying legal or accounting requirements. Retention periods vary by data category; Starup Game must document and publish the production schedule before launch.
We use administrative, technical, and organizational safeguards designed for the nature of the information. No system is completely secure, so we cannot guarantee absolute security. Contact us promptly if you believe your account or information has been compromised.
9. International transfers
Our team and providers may process information in countries other than where you live. Where required, we use recognized safeguards such as adequacy decisions, standard contractual clauses, or another lawful transfer mechanism. Production hosting locations and transfer safeguards must be confirmed before this policy goes live.
10. Changes and contact
We may update this policy as our games or legal obligations change. We will post the revised version, update the effective date, and provide additional notice when required.
Privacy questions and requests: privacy@starup.game
Player support: support@starup.game
Postal address: [REGISTERED BUSINESS ADDRESS]